Privacy Policy

01. Introduction & Scope

This Privacy Policy applies to Camellia Spa ("we", "us", or "our"), operating our flagship luxury sanctuary situated at:

By accessing our website (camelliaspa.in), booking appointments via phone or WhatsApp, or visiting our spa premises, you consent to the collection and handling of your data in accordance with this policy.

02. Information We Collect

We collect only the minimum necessary information required to facilitate and confirm your wellness reservations:

• Personal Contact Details: Full name, telephone/mobile number, and optional email address provided when requesting appointments or submitting enquiries.
• Appointment Preferences: Preferred appointment date, preferred time slot, therapist gender preferences (if specified), and requested treatments or spa packages.
• Voluntary Health & Safety Disclosures: Details you voluntarily share with our guest relations team or therapists regarding allergies, pressure preferences, skin sensitivities, or physical conditions (such as pregnancy or joint injuries) to ensure your treatment is safe and personalized.
• Automated Technical Data: Anonymized metrics including browser type, operating system, approximate geographic location, and page engagement patterns collected via secure analytics cookies.

03. How We Use Your Information

All information collected is strictly utilized for genuine operational and guest hospitality purposes:

• Scheduling, confirming, rescheduling, or answering enquiries regarding your spa sessions.
• Sending courteous WhatsApp or SMS booking confirmations, appointment reminders, and directions to our KR Puram centre.
• Ensuring therapy oils and body scrubs are chosen safely without exposing you to known allergens.
• Enhancing our website performance, layout responsiveness, and customer service quality.
• Complying with statutory accounting and tax regulations in accordance with Indian law.

04. Sharing & Third-Party Services

We do not sell, rent, disclose, or trade personal customer records to third parties.

We only interface with reputable service platforms necessary for operating modern digital customer service:

• WhatsApp (Meta Platforms): When you click "Send via WhatsApp" on our contact page, your message opens directly in your own WhatsApp application, governed by WhatsApp's end-to-end encryption.
• Google Maps: Used on our contact page to provide accurate driving and transit directions to our Basavanapura location.
• YouTube (Google LLC): Embedded walkthrough videos allow guests to preview our ambient suites prior to arrival.
• Legal Authorities: We may disclose information only if required by an official court order or law enforcement agency in compliance with Indian legislation.

05. Data Security & Retention

We maintain technical, administrative, and physical safeguards to prevent unauthorized access, loss, or disclosure of your information:

• Our website transmits all communications over encrypted SSL/TLS (HTTPS) protocols.
• Access to guest booking logs is restricted solely to authorized management personnel.
• We retain guest records only for as long as required to honor active spa packages, maintain service history for returning guests, or satisfy applicable Indian tax and legal requirements.

06. Your Rights as a Guest

Under India's Digital Personal Data Protection Act (DPDP Act 2023), you hold the following rights regarding your personal information:

• Right of Access: You may request a summary of the personal data we hold about you.
• Right to Correction: You may update or correct inaccurate contact numbers or preferences at any time.
• Right to Erasure: You may request the deletion of your personal records from our guest communications registry.
• Right to Withdraw Consent: You may opt-out of booking reminders or marketing messages by sending an opt-out message to our WhatsApp support.

07. Grievance Officer & Contact

In accordance with the Information Technology Act 2000 and DPDP Rules, if you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our designated Grievance Officer: